Warranty
Our policy does not affect your statutory rights
All products purchased from All Terrain Cycles come with a manufacturer's warranty that protects against defects in materials and workmanship. This ensures your peace of mind in the event of faults arising from such defects.
The warranty is non-transferable and applies solely to the original buyer, unless otherwise specified by the manufacturer. To make any warranty claims, a proof of purchase is necessary.
Every item is accompanied by a manufacturer's warranty. Some manufacturers provide the option for extended warranty periods upon product registration. For confirmation on the warranty duration for a specific item, please contact us at sales@allterraincycles.co.uk.
What does a manufacturer's warranty not cover?
- Stripped pedal threads.
- Normal Wear & Tear: Products may exhibit signs of wear during the warranty period based on usage levels.
- Poor maintenance, neglect, or misuse of the product.
- Damage resulting from an impact or crash, unless a defect caused the incident.
- Problems arising from failure to follow care instructions provided by the manufacturer.
- Accidental damage not caused by the product, manufacturer, supplier, or All Terrain Cycles.
- Incorrect or improper installation or modification of the product.
- Workmanship issues from a third party.
- Natural deterioration of materials over time.
- Usage that exceeds the product’s intended purpose as defined by the manufacturer.
What steps should I take if my item shows signs of a defect?
If you believe your purchase has a defect, the first step is to verify if it is still under the manufacturer's warranty and within the warranty period.
Please send your order number or receipt along with a detailed description of the fault, including clear photos of the fault and complete bicycle, to sales@allterraincycles.co.uk. Providing more information will help us address your inquiry more quickly, we will handle your claim and reply within 48 working hours with how to proceed.